Refund Policy

Thank you for dining with BrindLeway. We take pride in providing our customers with exceptional food and customer service. Our refund policy is designed to ensure a fair and consistent approach to handling returns and refunds, providing our customers with peace of mind when they order from our brindleway.site or dine at our location in London, United Kingdom.

Cancellation Policy

If you wish to cancel your order, please contact us at +44 20 7946 0958 immediately. If we haven't started preparing your food, we will be able to cancel the order and issue a full refund in the original payment form. Orders that have already been prepared or dispatched for delivery cannot be canceled and will not be eligible for a refund.

Quality Concerns

We carefully prepare your food to ensure it meets our high standards. However, if your order does not meet reasonable quality expectations, please contact us within two hours of receiving your order. We may require photographic evidence or a return of the product in question. If we determine that the item was not up to our standards, we will offer a replacement or a refund in £.

Incorrect Orders

If you receive an order that is incorrect, please notify us immediately. We will rectify the issue by sending the correct item at no additional charge. If you prefer a refund, inform us and return the incorrect item unconsumed. Upon receipt and inspection, we will process your refund in £.

Non-delivery and Missing Items

In the rare event that you do not receive your order or it is incomplete, please contact us within one hour of the expected delivery time. We will investigate and offer to resend the missing items or provide a refund for the undelivered part of your order.

Refund Processing Time

Refunds will be processed within 5 to 7 business days upon confirmation. Depending on your bank or credit card issuer, it may take additional time for the refund to reflect in your account balance.

Additional Information

Please note that refunds can only be credited back in the same manner they were originally paid. Cash payments may need to be refunded in person at our establishment located at 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom.

Refunds for orders placed using online payment systems will be issued to the same electronic account. We are unable to redirect refunds to different payment methods or accounts.

Exceptions

Certain sale items or discounted orders may be exempt from this refund policy. We will clearly indicate this at the time of purchase.

Contact Us

For more information or to request a refund, please do not hesitate to contact us at our customer service number +44 20 7946 0958. Our team is ready to help rectify any issues as quickly as possible.

Thank you for choosing BrindLeway for your dining experience. We look forward to serving you again soon.

This Refund Policy was last updated on April 1, 2023.